Tenant FAQ

Anyone at least 18 years old can use our online portal to submit an application here

Yes, you have to sign a lease online or offline by appointment. The majority of our properties come with a 12-month lease. It states the responsibilities of both sides covering the whole tenancy period.

Security deposits are set on a case by case basis, generally between one and two months rent

Your rent is due on the first day of every month. Payment is online either by e-check or credit/debit card. Use Tenant Login to view your account balance as well.

Please note that cash payments aren't accepted due to security reasons.

We aren't able to waive any late rent fees. Our late charge policy complies with Fair Housing Laws. That means we have to treat all tenants equally.

Immediately call our accounts receivables department. Failing to contact could lead to an eviction.

Yes, but every roommate needs to get approval. You can do this using a rental application form. After filling out the form, pay the application fee, and wait for the screening results. Skipping any of these steps violates the lease and could lead to termination.

Emergencies threaten human lives and/or cause property damage. For example, a burst pipe flooding the home and a broken heater during the cold season are definitely emergencies.

Each property owner has their own set of rules regarding if pets are allowed and if so, any restrictions to types or sizes. We do our best to include the pet policy on the rental listing but if its not listed, ask when applying.

No, you would violate the lease agreement terms. It's possible to install new locks, but then you have to write a request. Wish to add extra locks? You have to bear the associated costs. Our approved contractors need to conduct the work.

If there's a need to enter the property, we'll notify you beforehand. There are many possible reasons for the entrance of managers or staff. For example, landlords may enter the home for emergency repairs. Also, they might allow insurance agents or inspectors to enter the property. But regular maintenance is preferably carried out when you aren't away from home.

It is highly recommended that all tenants have renter's insurance as your personal belongings will not be covered by home owner insurance policy.